FAQ : Maslee Card Point

What is Maslee Member Card Points?

The Maslee Member Card points are an alternate currency (cannot be transferred or exchange with money) for Maslee Member Card holders to be redeem vouchers or selected items at Maslee.

Will Maslee be sending Maslee Member Card statements from time to time?

No. Apart from information regarding the marketing activities or advertising information through letters, SMS or email, Maslee will never send Member Card statements to Members.

How many points does a Member collect every time a transaction is made at Maslee?

Members can check their total points earned on any payment receipt that they have obtained after a purchasing transaction is made. For every RM1 spent, 1 point will be added. Points will be updated in the Maslee Member Card only after 3 days.

How can a Member check their accumulated points?

Members can check their total points earned on any payment receipt that they have obtained after a purchasing transaction is made (latest purchases not included) or through Maslee Customer Services counter or Maslee Customer Service line at +60167331757 during office hour only.

Does the points expire?

Yes! The points will expire (without any notification) if no transactions are made in 365 days or 1 year from the last transaction.

What happen if my relatives died and they have the Malsee Membership Card? Can I replace their card to my name with their shopping, and collect as much points as they wasted?

If a relative (who is a member) is deceased, the existing or new member can contact Maslee Customer Service to notify Maslee so the account can be terminated. The existing or new member will need to provide proof of relationship to the deceased such as death certificate as validation and confirmation before transferring the remaining points.

However, if the deceased family member is not a Maslee Member, the points will be forfeited. Thus, it is encouraged the deceased family member that is not Maslee Member to apply for Maslee membership in order for the point transfer.

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Privacy & Terms of Use

This site is owned and operated by Maslee Group. Customer privacy on the Internet is the most importance matter to us. From this site Maslee organization gather certain types of information about customer, and customer need to understand about our privacy and terms of use. This privacy statement discloses what information that Maslee advertising companies information and how this information is used.

Personal Data Information

Customer Information

Maslee collects the details that has been provided by customer from our Maslee services instead of any registration field, complaint or feedback.

We may collects some of customer information when:

  • Customer register for online Membership Card.
  • Customer take part in any Maslee competition.
  • Career application form.
  • Customer provide to Malsee about their complaint, suggestion and feedback.

Using Customer Information

Maslee will use the customer information and shared across the Maslee organization group. We use customer information to:

 

  • Understanding customer shopping behaviour and improve our services.
  • Administer customer account for any customer registration.
  • Manage the competition that required all information from customer.
  • Processing customer application under Maslee.
  • Check and verify customer identity.
  • Performing the statistical analysis about the number of customer that use our Website services.

Safety of Personal Data

All reasonable efforts and practical steps are made to ensure that any Personal Data held by Maslee is kept up-to-date and is protected against any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction.

Disclosing Customer Information

Any information collected from customer in our membership forms or any other forms will not be used for any other purposes other than for our internal promotions. If you do not want to receive any promotional materials from us, please inform us or unsubscribe in your email.

We do not share customer information with others and your privacy is strictly preserved.

Products and Services

Product Information and details

  • Maslee shared or expose our product details for customer view.
  • All information about Maslee product or services will constantly updated regarding the Maslee promotion, new product updated and latest news.
  • Notifying and provide to customer about latest product information materials.

Technical Error

Sometimes Maslee have mistaken about product information that have been display via website. Maslee organization will be responsible about this matters. Customer can contact our customer services care line for the clear information also can take the future actions.

Security

We operate secure data networks protected by organization firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have to access to the information provided by our customers.

Contacting Us

Any queries and better information, please contact us:

MASLEE DISTRIBUTION CENTER
NO. 5, JALAN SELATAN 11/1,
KAWASAN PERINDUSTRIAN SELATAN,
MUKIM TEBRAU,
81300 JOHOR BAHRU
JOHOR
MALAYSIA
TEL: +607-550 6557

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