FAQ: cu ok Membership Programme

What is cu ok Membership?

cu ok membership is a loyalty programme created for our neighbours.

How does the cu ok Membership work?

Members will earn points every time they purchase goods at any one of cu ok participating merchant outlets. Points collected can be used to redeem cu ok vouchers or selected items. For every RM1 spent at any one of cu ok participating merchant outlets, members will gain 1 point.

How does to collect points for the cu ok Membership App or Card?

For any RM1 spent at any one of cu ok participating merchant outlets, customer will gain 1 point in their cu ok Membership App or Card.

Are there any exceptions to collect points when purchasing items?

No. Purchase-with-purchase (PWP) item are also included.

Where can I use my Maslee Member Card?

cu ok Membership App or Card can be use at any one of cu ok participating merchant outlets

Does this programme have an expiry date?

Yes. There are two expiry date for cu ok Membership App and Card.

1. Membership Expiry Date
- 1 year from activation date or renewal date.

2. Points Expiry Date
- The Points accumulated will expire after 2 Years from the month where the points are awarded.
All the points will be zeroized in following month after 2 years.
For example,

No.

Points Earning Period
(Year 1)

Points Redemption Period
(Year 1 & 2)

Points to be Expired
(Year 2)

1

1 – 30 April 2021

April 2021 – April 2023

1st May 2023

2

1 – 30 June 2021

June 2021 – June 2023

1st July 2023

3

1 – 31 January 2022

January 2022 – January 2024

1st February 2024

4

1 – 31 December 2022

December 2022 – December 2024

1st January 2025

5

1 – 28 February 2023

February 2023 – February 2025

1st March 2025

Are my personal information safe?

cu ok can assure that members’ personal information is safe and secured. The information will never be shared with other parties. cu ok limits the usage of Member information within cu ok participating merchants and processes the information for business and marketing purposes only.

Is cu ok Membership App or Member Card a credit card?

No. A cu ok Membership App or Member Card is a card that enables Members to collect points when shopping at any one of the cu ok participating merchant outlets. The points can be redeemed in form of vouchers or selected items at any one of the cu ok participating merchant outlets.