FAQ : Maslee Card Point

What is Maslee Member Card Points?

The Maslee Member Card points are an alternate currency (cannot be transferred or exchange with money) for Maslee Member Card holders to be redeem vouchers or selected items at Maslee.

Will Maslee be sending Maslee Member Card statements from time to time?

No. Apart from information regarding the marketing activities or advertising information through letters, SMS or email, Maslee will never send Member Card statements to Members.

How many points does a Member collect every time a transaction is made at Maslee?

Members can check their total points earned on any payment receipt that they have obtained after a purchasing transaction is made. For every RM1 spent, 1 point will be added. Points will be updated in the Maslee Member Card only after 3 days.

How can a Member check their accumulated points?

Members can check their total points earned on any payment receipt that they have obtained after a purchasing transaction is made (latest purchases not included) or through Maslee Customer Services counter or Maslee Customer Service line at +60167331757 during office hour only.

Does the points expire?

Yes! The points will expire (without any notification) if no transactions are made in 365 days or 1 year from the last transaction.

What happen if my relatives died and they have the Malsee Membership Card? Can I replace their card to my name with their shopping, and collect as much points as they wasted?

If a relative (who is a member) is deceased, the existing or new member can contact Maslee Customer Service to notify Maslee so the account can be terminated. The existing or new member will need to provide proof of relationship to the deceased such as death certificate as validation and confirmation before transferring the remaining points.

However, if the deceased family member is not a Maslee Member, the points will be forfeited. Thus, it is encouraged the deceased family member that is not Maslee Member to apply for Maslee membership in order for the point transfer.

Card Service Hotline

+60167331737